Privacy Policy for ai-letter-writer.com
Last updated: 01.12.2025
We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit ai-letter-writer.com (“Website”) or use our AI Letter Writer service (“Service”).
This Policy complies with applicable laws, including the EU General Data Protection Regulation (GDPR) and, where relevant, the Swiss Federal Act on Data Protection (FADP/DSG).
1. Controller
ai-letter-writer.com
Email: support@ai-letter-writer.com
Website: https://ai-letter-writer.com
2. Data We Collect
2.1 Data You Provide to Us
When you use our Service or contact us, we may collect:
- First and last name (optional)
- Email address (required for sending your Word file)
- Payment information (processed only by our payment provider)
- Information you enter in the contact form
- Information you enter into the AI Letter Writer (e.g., letter details)
We do not permanently store the content you enter into the AI tool.
It is used solely to generate your requested document.
2.2 Automatically Collected Data (Server Logs)
When you visit our Website, the following information is automatically collected:
- IP address
- Date and time of access
- Browser type and version
- Operating system
- Referrer URL
- Pages visited
These logs are required for technical operation and security and are automatically deleted.
2.3 Cookies and Similar Technologies
We only use essential cookies required to operate the Website and Service.
We currently do not use any advertising, analytics, or tracking cookies (e.g., Google Analytics, Meta Pixel).
3. Use of the AI Letter Writer
The information you provide when generating a letter is:
- used exclusively to create your document
- not stored permanently
- not reused, sold, or shared
- not used to train AI models
- deleted automatically after delivery
Your generated Word file is sent to you via email.
4. Payments
Payments are processed by a secure external payment provider:
Stripe, Inc.
(or another provider if replaced in the future)
Stripe may process:
- payment amount
- credit card details (never stored on our Website)
- billing and transaction information
Processing is based on Art. 6(1)(b) GDPR (contract performance).
Learn more in Stripe’s Privacy Policy:
https://stripe.com/privacy
5. Sharing of Data
We only share personal data with third parties when:
- it is necessary for payment processing
- it is required to deliver the Service
- we are legally obligated to do so
No data is shared for marketing or advertising purposes.
6. Data Storage and Deletion
- Letter content is not stored after delivery
- Server logs are deleted automatically
- Support requests are stored only as long as needed to respond
- No user accounts are created, so no long-term personal data profiles exist
7. Legal Basis for Processing
We process personal data based on:
- Art. 6(1)(b) GDPR — performance of a contract
- Art. 6(1)(f) GDPR — legitimate interests (website security, error prevention)
- Art. 6(1)(c) GDPR — legal obligations
8. Your Rights (GDPR & Swiss Law)
You have the right to:
- access your personal data
- request correction or deletion
- restrict processing
- object to processing
- request data portability
- lodge a complaint with a supervisory authority
To exercise your rights, contact:
support@ai-letter-writer.com
9. Data Security
We use industry-standard security measures to protect your data, including:
- SSL encryption
- secure servers
- no long-term data retention
- external secure payment processing
While we take all reasonable steps, no internet transmission is 100% secure.
10. International Data Transfers
If data is transferred outside Switzerland or the EU, we ensure adequate protection through:
- Standard Contractual Clauses (SCCs), or
- equivalent legal safeguards
11. Third-Party Services
Our Website may use third-party services for:
- payment processing (Stripe)
- email delivery
- hosting and infrastructure
These providers comply with GDPR and process data only as instructed.
12. Contact
If you have any questions about this Privacy Policy or your personal data, contact us at:
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our Service, legal requirements, or best practices.
The updated version will always be published on this page.